Customer Satisfaction Guarantee

Refund & Return Policy

Last Updated: April 26, 2026

At Ghran Shop, we value your trust. If you are not entirely satisfied with your purchase, we are here to help with a transparent return and refund process.

To be eligible for a return, please ensure that:

• The product was purchased in the last 7 days.
• The product is in its original packaging.
• The product isn't used or damaged.
• You have the receipt or proof of purchase.

The following goods cannot be returned:

• Items on clearance or special flash sales.
• Products that are personalized or custom-made.
• Perishable goods such as food, flowers, or certain hygiene products.

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment (bKash, Nagad, or Bank).

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.